Vehicle Inspection in Harrisonburg, VA
So you're thinking of purchasing a used car. You may end up getting a decent deal; or, the vehicle you're looking to buy could be ridden with hidden problems. Why take chances when our team is on hand to give you the answers you need to make a smart, informed decision?
Thorough Auto Inspections
At Route 11 Automotive Repair, our auto inspections are designed to give you a clear picture as to how your vehicle is running. Whether you have a relatively new car with low mileage or an older vehicle that's seen its share of wear and tear, we have the tools and skills to give you a comprehensive view of how your automobile is working. We maintain convenient hours to make appointment scheduling easy; and we keep our rates reasonable to serve our customers' needs.
Get answers about the state of your vehicle. Call today to arrange for an auto inspection.
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Being from out of state, I was stuck in Harrisonburg with a vehicle that needed some serious repairs. Brandon was very helpful and professional,and had my truck up and going in a very reasonable matter of time. His staff was very nice, and even helped me getting back and forth from my hotel to the shop. This shop has gone above and beyond and I will certainly be using them again if I need something in that area.
You know these guys are great when the E.M.T.'s send their ambulances to be repaired at the shop! Brandon was at the desk, great customer service, knowledgeable, got a good sense of humor, there's good coffee, bathroom is spotless and they got they've got these super comfy leather chairs with cup holders. They even send you reports via text messages with pictures and details about the condition of your car. Took it there for an oil change, car is running smooth.
Our experience was one of complete satisfaction.Our SUV broke down in middle of Harrisonburg late on Friday evening, we didn’t know what to do. Kenny, an employee/mechanic at Rt 11 Auto, on his own time went out of his way and came to our rescue. He called a tow truck, called the garage got us set up to repair our car ASAP. On Monday Brandon called with repairs needed. They were professional, quality workmanship and SUV was ready on schedule. Excellent service! This is the place we will go for auto repairs! Thanks guys!
Very Knowledgeable. Professional. Kept me informed. Emailed me pics of issues. Honest.
Other shops told me they couldn’t do the work I needed done but route 11 did my repair fast and for a very reasonable rate. They even cleaned up the inside of the engine bay for no extra cost.
Exceptional Service and pricing. Will be coming here for any and all car needs.
Always fair, fast work!
I was given a free diagnosis and they pushed new bearings into my car's knuckles so I saved a ton of money by doing most of the work myself. Very helpful people
Hands down the best shop in Harrisonburg probably in the whole state of VA, just went in for an inspection that did pass very quick turnover I was in and out fast. Mechanic Carlos came out and spoke with me a bit about his job and his services and the guys are the real deal I finally found a shop I can truly rely on. I highly recommend RT. 11 Automotive you will not be disappointed.
Moved to VA from out of state a month ago. My 200,000 mile truck needed new u-joints. I saw the good google reviews for Route 11 and decided to give them a try. From the initial phone call I could tell they were the real deal. Route 11 performed the repair properly, the truck was ready when they said it would be and the final bill was for the fair, quoted price. I cannot say enough good things about Route 11. During my short time there for pickup/dropoff I observed them showing other customers the same high level of service and honesty. I would recommend this place to my friends, family and coworkers and will be back the next time I am in need of auto service.
Got in easily for an inspection and was done very quickly! Employees are knowledgable and super friendly!
I was beyond impressed by the professionalism and wealth of knowledge Brandon demonstrates. He was genuine and honest with fair pricing. For any complicated electrical work on your car you cannot go wrong in choosing Route 11 Motors. He gladly took the time to keep me up to date with the repair process and what my options. I will definitely recommend to anyone!! Thank you for making a stressful situation better. Rise Lockinger
Friday afternoon of Labor Day weekend we were returning home to Fairfax, VA, from the Grand Canyon when we started to experience car trouble. We contacted Brandon, who came to where we were and went over our car. Within the hour he had us back on the road to home. If you live in the Harrisonburg area, this should be your "go to" mechanic. He was fast in his response, thorough and honest....Great customer service!
I agree, Exceptional service, honest people. Good pricing. Will be my new go to for any repairs..Mechanic went as far as to send me txt pictures of required repairs an why they we needed..what shop does that. 100% reccomend
We (my wife & I) had to find a new mechanic. I came to know of Rt.11 Auto. Repair through a colleague at work. I dialed them up and boy am I happy I ended up there!! My Jeep Wrangler, which has a small suspension lift, had been experiencing the dreaded and God aweful "death wobble" for roughly 6 months to a year. We could not drive it over 40mph, hit any moderate bump or pot hole in the road or our Jeep's front suspension would shake VIOLENTLY to the point that we darn near had to come to a complete stop for it to resolve. Over time and simply put, it was ANNOYING! And not to mention Unsafe! It was time for our Jeep have a Va. State Inspection. I dialed up Brandon, the shop owner, I let him know what we needed based on our priority which 1st was passing inspection! Brandon understood and we agreed on a time to drop it by Rt.11 which was a Friday. My wife and I were out of town the entire week our Jeep was with Brandon and his staff. First thing Monday morning I received a call/voicemail from Amy @ Rt.11 stating the inspection was complete and that the mechanics were looking into my front suspension problem. Amy, she was great!!! SUPER GREAT!!! From my point of view it appears as though she handles many different responsibilities in which she EXCELS!! Couple days pass and I receive a call from Brandon stating drove our Jeep and that he emplored 2 other different mechanincs to drive it, seperatly, and all three of them conversed to form a collective opinion. This management process by Brandon really impressed me, specific to a Jeep Wrangler's "death wobble" problem because there are LOTS of things that can cause it and mostly VERY difficult to diagnose the root problem. Their professional opinion on the problem/issue was relayed to me and I was told Amy would be in contact with me about parts, costs, etc... The next day Amy called and provided me with all the required costs but gave me choices (cheapest, kind-of cheap, most expensive) of the parts that needed replacing. This single offering of choices relayed to me that Brandon, Amy & Rt.11 Auto Repair took my personal finances into consideration!! THE. FIRST. time I've ever had that offered to me at a mechanic shop! Again, just another example of the thought they put into the customer and their vehicles!!! I CANNOT recommend them anymore sternly!! My wife and I most defineltly will returning to them if/when the time comes!!!! Thank you Rt.11 for caring!
Fast and Reliable car Repair & Inspections. I've had repair work and State Inspections performed a few times and they've been quick. I feel like they're doing honest work and giving honest price quotes.
These folks provide wonderful service and they are trustworthy
My dealership quoted $700 for wheel bearings, fog light, and license plate light. Route 11 quoted me only $457 for wheel bearings, fog lights removal, license plate light, rear break light to get fixed, and a couple other things. It is the best price possible for me. They are amazing at their job, they are very kind and honest. They made sure to tell me what everything was and what needed to be fixed in terms I could understand. They saved me a lot of money and worry.
We were traveling home to Pennsylvania from our Aunt’s house in Roseland when our truck began to shake and lose power. Immediately we started looking for a mechanic, we still had 4 hours of driving to do. The receptionist at Route 11 Auto was so nice and accommodating, she told us to come in right away. We were met by Brandon who diagnosed our truck, brought it in and ordered the parts. They were so hospitable, kind and honest. The repairmen were quick and efficient. We were back on the road in about an hour feeling confident that we had gotten the best service possible. We even joked that we would drive to Virginia for our next repairs. I give this shop my highest recommendation and thank them for getting my family home safely.
Best place ever! Helpful, quick, friendly and honest. Will be taking my vehicle here from now on!
Brandon is a life saver!! In from out of town and needed an exhaust problem fixed. He worked me in. Took great care of me and got me back to my vacation. Route 11 is top notch!
The guys here are great people - they saved my daughter plenty of times from being overcharged by other shops with their honesty about which repairs were truly necessary. It’s appalling how a lot of shops will try to overcharge and take advantage of women thinking they do not know any better. God bless this shop and the men that work here.
Amazing mechanics and management. Extremely honest - I trust this shop with all of my vehicles. Best automotive shop in Virginia - highly recommend!!
Route 11 is the way to go if you're looking for a great place to take your car for service or repairs. Staff are honest and easy to work with!
Excellent service. Staff are friendly. Repairs, even complex ones, are prompt. Work is neatly done and for a fair price.
As a college student at JMU I was really worried about going to a shop that would try to take advantage of me and charge me for something that I didn’t actually need. But after going to Route 11 I am happy to say that I have no worries about being charged for something I don’t need. The owner is very kind and knowledgeable, and helped me immensely. If you are looking for the best shop in Harrisonburg, go to Route 11, they are now my go to mechanics.
I have spent most of my life doing all of my own repairs because it is difficult to find a trustworthy shop where the technicians actually know what they are doing and don’t just throw parts at a problem in hopes of fixing it. Every vehicle I buy seems to develop mystery problems that leave mechanics scratching their heads. The staff here always manages to do the right troubleshooting and fix things the first time while keeping the repair costs down. I couldn’t ask for a better team to work on my vehicles. With their skills, knowledge, experience and pricing, there is no longer a need for me to have to work on my own vehicles. I can now spend time doing things I actually enjoy and trust my vehicles to the hands or Rt 11 Auto.
Awesome people and customer service, very honest and reliable!
Been trusting Ahmad and Brandon with our vehicles for almost three years now. They are easy to work with, knowledgeable and patient. Let you know ahead of time before making repairs and they always give their opinion "if I were in your shoes here is what I'd do," which I appreciate greatly and oftentimes the answer is to do nothing at this time. I would highly recommend them to anyone.
These guys are awesome they helped me along with a few others and never judge at all they are very reliable and very very reasonable prices will never go anywhere else
Guys we’re very professional and walked me through the process. Had both my vehicles done on time and with no hassle. They also offer you a cup of coffee inside
Great personal work from knowledgeable staff!
Very good people. Easy to work with automotive maintenance.
We were passing through on our way to Tennessee when our car essentially cut off on the interstate. The folks at Route 11 were friendly, honest, fixed our problem, and tried to save us as much money as possible. They even let our dog hang out with us in their office while we waited for the car to get fixed. Could not recommend them highly enough! Thank you guys so much!
Very pleased with the personal service and willingness to look for options beyond the "quick fix." Found the pricing to be extremely fair and the workmanship professional. Will be returning should we have future repair or inspection needs.
If you are looking for an honest, reliable, knowledgeable diesel repair shop, THIS IS YOUR PLACE. I found, by chance, "ROUTE 11 AUTOMOTIVE" while traveling from New Jersey back home to North Carolina. While in route my 2002 F350 super duty 7.3 had been acting up during my travels. I went in, explained the problem I was having. They spent over an hour trying to find the issue. We drove around, computer said nothing wrong. They visually checked several items, problem didn't rear it's head again until I got 20 miles down the interstate going home. I live 4 1/2 hours from their shop and have made arrangements for my truck to go back to be able to spend time with them so they can thoroughly research my trucks issue. Brandon, I thank you for the time you spent searching for a fix to my problem!!! David.
I have taken my vehicles here numerous times. The staff is helpful, efficient, and their prices are very fair. Great place!
I am a girl that loves the fact that Route 11 takes care of you they show you exactly what's going on they explain it to before they do anything. Also love that they are sweet Caring and respects your vehicle this is why I give them 5 stars for outstanding work that they do, and that is why i will never go anywhere but to them. Thank you all at Route 11.
Good prices and top quality work
The employees here are very friendly and informative. They have worked with me to get my car serviced quickly and correctly both times I have used them. Their prices are awesome and they aren’t going to rip you off. Due to poor service work by another company in the past, I had a brake problem that was difficult and time-consuming to identify. They worked hard to figure out the best fix, and in the end they gave me really good deal. My bill was way less than I anticipated, which is always a relief! Also, the mechanic took the time to explain exactly what the problem was and what they did to fix it, which I greatly appreciated. So many places treat you like a number, but I was never treated like a bother here, even after calling several times. I will continue to recommend this shop to friends and family- because from what I’ve seen, they’re fantastic!
I didn’t need a lot done but these guys were very professional, honest and friendly. I initially didn’t pass inspection due to a divot in the windshield but they got me a good price on a replacement and even let me use a loaner car to run some errands while I waited.
These guys know customer service. High quality work, great prices, and once again, customer service. Had a wheel alignment done on my older commuter yesterday, and left very satisfied and feeling great about the work that was done. Staff is very courteous and friendly. Work was done as promised and on time. I was treated as if I was a lifelong customer and this was the first time I was ever here! Thanks guys -much appreciated. I will certainly recommend and will certainly be back. You have earned a new customer.
Excellent service in all aspects of my repair, honest up front, and very fair prices. Highly reccomend for all automotive needs!
Highest quality and lowest Prices in town. Friendly and very honest people - both excellent management and staff. Will definitely be taking my business here from now on!
Quick/precise, with friendly staff.
Route 11 Automotive inspected both my Chevy truck and my Ford Focus. I was treated exceptionally well. They are friendly, informative, thorough, and completely professional. They take steps to ensure not only that the work they do is complete and full, but they also ensure that their customers are fully aware of the work they are doing and the reasons for why the work they do are necessary. I could not recommend their services more... These professionals are top notch and I will continue to use them even though I now live more than an hour away from their shop. They are that good.
I will definitely take my business back to Route 11 Automotive. They were great with communicating with me.
My car broke down and every place I called said they wouldn't be able to look at it for at least several hours. I took my car here and they looked at it immediately when I pulled up. The employee who helped me (Brandon) was extremely helpful and never talked to me with a condescending tone like many places have. Great customer service and great overall experience. I would definitely recommend to a friend!
Come to this place!!! Ahmad and Brandon are awesome! Best automotive repair shop in Harrisonburg!! I've come in several times and they fix things right away, super attentive, and very straightforward. Very nice guys and have reasonable prices. Highly highly recommend. I couldn't say enough good things about them.
Needed my trailer inspected on short notice and the service was fast and thorough. They were very friendly and worked me into their busy schedule. I would recommend them to anyone.
Honestly the best repair shop! I am a young woman with little to no experience about cars and they did not take advantage of me! Brandon took me to my car and gave me a detailed explanation on what was wrong and how I could fix it. I would recommend EVERYBODY to go to Route 11. They are the best mechanics in town with top notch customer service!
I went in to get my muffler repaired and was pleased with the service. The employees were friendly, the job was done in less than an hour, and it was significantly less expensive than what I would've expected. I'll definitely go again the next time I have a problem with my car.
Great place Friendly service awesome prices
Went in to get my 4runner with seized calipers repaired. Excellent service, excellent customer care, and lowest price in town. As a JMU student I will definitely go back. Thank you
The right tools to service all of my vehicles. Professional service too.
After getting prices from many different dealers, they were far the cheapest price (like $200 cheaper.) Service was excellent!
VP Business Development -
excellent work....trust worthy ,fair and quick....
High quality and responsive service
The mechanics quickly identified the problem with my van and then worked to design an appropriate repair when the needed supplies couldn’t be sourced in a timely manner. They were responsive and professional. Highly recommended.